We offer a 30-day return policy (please read the exclusion for climbing gear*) on most of our stock as long as the item is in its original condition.The item must be unused, have its original tags and boxes/packaging as supplied by the manufacturer.
Notice if you made a purchase with PayPal you have the right to claim 12 worldwide free returns per year. You must activate the service before the purchase. Please visit
https://www.paypal.com/ca/webapps/mpp/returnshipping/activated for more details.
If you can not use the PayPal free return shipping service, the shipping costs for your return is your responsibility and initial cost of shipping will be deducted from the reimbursement unless the rest of your order qualifies for free shipping.

If you wish to exchange an item for another size/color, the delivery of the new items
will be free as long as the rest of your order qualifies for free shipping (due to certain
location or weight, fees may still apply). There will be a shipping charge for every
subsequent exchange. This covers the cost of packaging, post, and restocking. An
exchange is only possible up to 30 days after the purchase.No exchange on
climbing gear. Please read the No Return and Exchange Policy On Climbing Gear.

For the safety of all our customers, no return will be accepted on certified climbing gear. It’s the customers responsibility to buy the right size, product and color. If you need guidance in choosing your size for exemple, please send us an email at info@verticallstore.com. Our knowledgeable team will do it’s best to guide you in the right direction.
The products that are excluded from thereturn policyare any products with a certification or rating or load strength: harness, slings, ropes, helmets, camming devices, nuts, carabiners, quickdraws, belay devices, pulleys, bolts, aid gear, etc.

Please email us at info@verticallstore.com and we will guide you in the return and exchange process. Make sure you return the unused items in their original packaging with this returns formfilled out. You can send your return at the mailing address below:
Returns Department
Verti Call
211 Du Grand Hunier
Gatineau, QC
J9H 0B5

CANADA: Free shipping on order’s over 99$ CAD before taxes and 9,99$ CAD on all other orders. For oversize products like crash pads, an extra shipping charge may apply.

Yes, we offer international shipping. See the cost at checkout. If there is no shipping option for your country, please contact us at info@verticallstore.com

Shipping time on average in North America is 1-2 weeks. For more information on shipping time, please visit our shipping policy page.

Once your order is paid, you will receive an email from our store indicating that we have received your order and our team is processing the order. Once your order is packed and ready to ship, you will receive a second email with the carrier information and tracking number. Please add our email as a prefered contact. If you didn’t receive an email from us please check your junk email folder.

Yes, unless otherwise specified in product description.

Not necessarily. Verify the product description as some are sold individually, as pairs or as a pack of four.

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